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Beg For Customer Complaints – Grow Your Business – Maximize Value for Exit Planning

by David Shavzin

Beg For Customer Complaints. One More in Our Series on Key Drivers of Business Value: The Customer Experience. It’s More Than a Three-Question Survey! • You want to grow your business! • You want your business to run more efficiently! • You want new customers! • You want to keep all of your current customers!…

Avoiding Supply Chain Interruption – ISO 9000 in a Global Organization

by David Shavzin

Avoiding Supply Chain Interruption – The Power of ISO 9000 Successfully Implementing ISO 9000 in a Global Organization A Case Study Company:                   Aventis Animal Nutrition, Atlanta Industry:                     Feed Additives Project Summary:     Implementation of ISO 9001 in North America Background As a global organization serving customers around the world, the company decided to…

Fine Tuning Your ISO 9000 System – Back on Track to Pass the ISO 9001 Surveillance Audit

by David Shavzin

Fine Tuning Your ISO 9000 Quality System – Back on Track to Pass the ISO 9001 Surveillance Audit – A Case Study Client: Subsidiary of a Foreign Company in the USA Summary: The company had been ISO-certified but had fallen behind in maintaining the system because of organizational changes and other business “interruptions”. The Situation:…