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Are Your Customers Leaving You?

by David Shavzin

Are Your Customers Leaving You? One More in Our Series on Key Drivers of Business Value: The Customer Experience. I had a horrible experience as a customer. When that happens, we get angry, maybe complain and then go elsewhere with our business. Do you ever stop to think about why your experience was horrible and…

Fascinating History…Should this Insurance Product be Resurrected for Exit Planning?

by David Shavzin

Fascinating History…Should this Insurance Product be Resurrected for Exit Planning? There are so many aspects to long-term planning and getting prepared for your next phase of life. These include the structure of your exit plan as well as working on building profitability, sales and therefore the value of your business. When we work with clients…

Focused Business Growth – Is Your Business Growing or Slowly Dying?

by David Shavzin

You have heard variations on this quote: “In this world you’re either growing or you’re dying, so get in motion and grow.”  ~ Lou Holtz This may be meant in a motivational way, but it is true in business. If you are not moving forward, you are moving backward, especially in today’s competitive world. Real…